Social
The Company strives to conduct business while improving the quality of life of employees, customers, communities, and stakeholders.
Its approach emphasizes fair treatment, respect for human rights, vocational skills development, and the continued promotion of activities that benefit society.
Social
Customer Responsibility
The Company promotes fair treatment of customers throughout the service process, from the development of lending services and advertising to the selection of distribution channels and the provision of information.
This ensures that customers receive clear, accurate services aligned with their interests.
- Maintain a fair customer treatment policy for all relevant departments and personnel.
- Apply business terms fairly and protect customers’ confidential information.
- Provide customers with complete, accurate, and timely information without misrepresenting material aspects of the services offered.
- Provide complaint channels through branches, the Customer Service Center, the website, and the Call Center.
Health and Safety
The Company maintains a workplace environment that safeguards people and property, promotes employee health and well-being, and supports activities that improve community well-being.
- Support blood-donation programs in collaboration with the Thai Red Cross Society to help maintain blood reserves and assist patients.
- Promote hygiene among students and educational personnel.
- Provided annual health check-ups for employees.
- Donated five clean drinking-water filtration units to educational institutions to promote the health and hygiene of students and staff.
- Provided activities and annual health check-ups equally to employees with disabilities participating in the Company’s program.
Human Rights
The Company has established a human rights policy aligned with the United Nations Guiding Principles on Business and Human Rights.
This is committed to treating all employees with dignity and respect, preventing discrimination, and maintaining zero tolerance for harassment in any form.
- Align with the UN Guiding Principles on Business and Human Rights (UNGPs).
- Require employees to refrain from verbally or physically violating or harassing others.
- Recruit personnel without discrimination based on gender, age, race, religion, or personal relationships.
- Provide employees with development opportunities and treat all personnel equally, with full respect for human rights.
Labor Standards
The Company believes that its people are a key driving force behind the organization.
Therefore, prioritizes fair labor practices, appropriate wages and benefits, accessible channels for employee feedback, and skills development to support evolving business needs.
- Recruit personnel based on integrity, capability, and business requirements.
- Provide appropriate wages, compensation, and employee benefits.
- Develop employee capabilities and strengthen data and digital skills.
- Provide employees with channels to submit suggestions and grievances through the Welfare Committee.
- Organize management meetings with employees.
Social and Community Responsibility
The Company encourages departments and branches nationwide to give back to society by leveraging its product strengths and network to support vocational training, assist people affected by disasters, and promote community activities that enhance quality of life.
Corporate Social Responsibility Policy