Governance and Economic
The Company integrates sustainability objectives into its business strategy, with an emphasis on good corporate governance, risk management, transparency, anti-corruption, and the use of technology to improve operational efficiency.
Governance and Economic
Corporate Governance
The Company has established a good corporate governance policy to enhance transparency and build confidence among shareholders, investors, and all relevant parties.
That also oversees management to ensure operations are conducted in accordance with Company policies and business ethics.
- Prioritize effective internal controls and internal audits.
- Establish guidelines for avoiding conflicts of interest.
- Require employees to disclose circumstances that may give rise to conflicts of interest.
- Treat shareholders, employees, customers, business partners, competitors, society, and the environment fairly.
- Disclose operating results, financial position, and other material information in accordance with the requirements of the Stock Exchange of Thailand and the Securities and Exchange Commission.
Risk Management
The Company integrates risk management into its sustainability framework to strengthen business resilience in a changing environment and reduce potential impacts on stakeholders.
- Monitor operational performance and the environmental impacts of the Company’s activities.
- Link risk management with business growth, internal controls, and improved operational efficiency.
- Assess environmental and safety risks and impacts throughout business processes.
- Maintain procedures for receiving complaints, conducting investigations, implementing corrective actions, and communicating outcomes to complainants.
Tax Transparency
The Company is committed to complying with laws, regulations, and government requirements as a foundation for transparent and accountable business operations.
- Maintain operating practices based on compliance with applicable laws and the requirements of relevant authorities.
- The Company’s corporate governance principles emphasize transparency, accuracy, and accountability.
Innovation and Technology
The Company uses technology to enhance customer service, document management, internal operations, and environmental performance.
That also supports employees in developing digital and data skills to respond effectively to change.
- Develop SG Finance+ and SG Finance+ Online to enable customers to apply for loans online and communicate with employees through digital channels.
- Promote data literacy and develop SOP manuals, IT policies, and an Information Security Policy.
- Implemented Alfresco for enterprise document and digital content management, reducing paper consumption and physical storage requirements.
- Applied technology to make the Company’s products and services more convenient, faster, and more efficient to access.
Supply Chain
The Company places importance on supply chain management and fair treatment of business partners.
It seeks to procure products and services that meet established standards through transparent and accountable processes, while building long-term partner relationships.
- Select high-quality products and business partners, including products that help reduce environmental impacts.
- Conduct procurement on an equitable basis, using established criteria to assess and select business partners and monitor contractual compliance.
- Make timely payments to suppliers and contractual partners.
- Prohibit employees from accepting personal benefits from business partners.
- Source OEM products from factories with quality manufacturing processes, with the Quality Assurance function screening products to ensure compliance with required standards.
Anti-Corruption
The Company maintains a zero-tolerance approach to corruption and misconduct, as set out in its management handbook, Code of Business Ethics, and related policies.
All employees are required to comply strictly with applicable laws, regulations, and ethical principles.
- Maintain zero-tolerance policies for corruption and misconduct.
- Establish donation criteria to ensure that contributions are demonstrably made for genuine charitable or social purposes.
- Signed the declaration of intent to join Thailand’s Private Sector Collective Action Against Corruption and was certified as a member.
- Do not offer improper benefits, directly or indirectly, to obtain undue business advantages.
Whistleblowing
The Company provides employees and stakeholders with channels to report concerns or submit complaints regarding corruption, misconduct, or practices that are inconsistent with business ethics.
The Company emphasizes transparent communication and protects individuals who report concerns in good faith.
- Ensure that good-faith reporting does not adversely affect the whistleblower’s employment.
- Require employees to report any corruption they witness or in which they may be involved.
- Individuals who knowingly make false allegations may be subject to disciplinary action in accordance with Company regulations.
- Disclose information transparently, impartially, promptly, and in a verifiable manner.